• Français
  • English
  • Deutsch
Book a room

Privacy Policies

Personal data

Berti Hôtel is committed to protecting the personal information and privacy of visitors to its website and of any person using its services in general.

The purpose of this personal data and cookie protection policy is to inform you about:

  • the types of personal data we collect about you;
  • the way your personal data is processed by Berti Hôtel and its partners and subcontractors, where applicable;
  • the terms and conditions governing the use of your personal data and your rights in this respect, in compliance with the applicable European and French legislation.

All operations carried out on your personal data comply with the regulations in force, in particular Regulation (EU) No 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter the “GDPR”), and with any national data protection legislation that may apply.

1. Definitions

  • Personal data: any information relating to an identified natural person, or to a person who can be identified, directly or indirectly, by reference to an identification number or to one or more factors specific to them.
  • Filing system: any structured and stable set of personal data accessible according to specific criteria.
  • Data subject: the natural person to whom the data being processed relates.
  • Data controller: the entity that collects and processes personal data.
  • Data processing: any operation or set of operations performed on such data, whatever the method used, including collection, recording, organisation, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, as well as blocking, erasure or destruction.
  • Recipient: any person authorised to receive disclosure of the data, other than the data controller, the processor and the persons who, by virtue of their duties, are responsible for processing the data.
  • Authorised third parties: the authorities legally empowered, within the framework of a specific assignment or in the exercise of a right of disclosure, to ask the data controller to disclose personal data to them.

2. Identity of the data controller

EASTERN PROMISES HDM, the company operating Berti Hôtel
Société par actions simplifiée (SAS) with a share capital of €206,000.00
3 rue de l’Est, 68100 Mulhouse, France
Telephone: +33 (0)3 89 42 24 05
Email: welcome at bertihotel.com
SIRET: 878 732 395 00024
Mulhouse Trade and Companies Register (RCS) 878 732 395
Intra-Community VAT number: FR67878732395
Publication manager: Catherine Prax-Trautsch

3. Processing of personal data

As part of the operation of the bertihotel.com website, Berti Hôtel collects data about you. This data is processed in accordance with the purposes stated at the time of collection, some information being mandatory and other information optional, as indicated on the collection forms.

Berti Hôtel may also collect personal data for other purposes, taking care to obtain the prior consent of the data subjects.

The processing operations set up on our website are intended to enable:

  • you to contact us using the form provided;
  • the management of your booking and stay requests;
  • the production of statistics on website traffic.

The collection of data is based on your consent, which you give by accepting the placing of cookies, by ticking the relevant box on the collection form or by writing to us directly.

Processing may be based on the legitimate interest of Berti Hôtel, in particular for the proper functioning of the website.

When you make a booking or a purchase on the website, the processing of data is necessary for the management of your order and therefore for the performance of the contract between you and Berti Hôtel.

Berti Hôtel may collect the following data from you.

Contact form

  • Identification data, professional data and contact data: title, surname, first name, email address, name of the organisation, telephone number, postal address, website address, subject of the messages, correspondence exchanged, date and time of the messages.
  • Identification data: surname, first name, email address.
  • Contact data: subject of the messages, correspondence exchanged, date and time of the messages.

Statistics: cookies and other trackers

  • Connection data: pages viewed by the user, date and time of the visit, geographical location, source of the connection (social media, search engine, partner website, directory).

4. Retention periods

Berti Hôtel stores your personal data in a secure environment, only for as long as is necessary to fulfil the purposes for which it was collected or for the maximum retention period provided for by the legislation applicable in France.

  • Management of requests submitted via the contact form: 1 year from receipt of the request.
  • Audience measurement and cookie management: 13 months.
  • Statistical cookies: 6 months.

5. Your rights

In accordance with Regulation (EU) 2016/679 on the protection of personal data, you have the right to ask the data controller for access to the personal data concerning you, for the rectification or erasure of that data, and for the restriction of the processing of your personal data.

You also have the right to object to the processing of your personal data on legitimate grounds, as well as the right to object to your data being used for direct marketing purposes.

Finally, you have the right to issue general and specific instructions setting out how you wish these rights to be exercised after your death.

If, after contacting us, you consider that your rights over your personal data have not been respected, you may lodge a complaint with the CNIL, the French data protection authority, or with the supervisory authority of your place of residence.

To exercise these rights, or for any question about the processing of your data, you may contact the data controller, providing proof of your identity by referring to your booking number or to any element enabling you to be identified; failing that, please enclose a photocopy of your identity document.

EASTERN PROMISES HDM, operator of Berti Hôtel
3 rue de l’Est, 68100 Mulhouse, France
Telephone: +33 (0)3 89 42 24 05
By email: welcome at bertihotel.com

6. Recipients

The recipients of your personal data are the relevant departments of Berti Hôtel and its subcontractors, within the scope of their duties.

This personal data is not disclosed to third parties. However, Berti Hôtel reserves the right to disclose personal data to authorised third parties in order to meet its legal obligations, in particular if compelled to do so by a court order.

For certain services, such as the online booking engine, audience measurement or sharing on social media, our service providers have access to your data within the limits of their assignment.

Berti Hôtel requires all its service providers and partners to process personal data in accordance with its confidentiality and security commitments.

7. Security

In view of technological developments, implementation costs, the nature of the data to be protected and the risks to the rights and freedoms of individuals, Berti Hôtel implements all appropriate technical and organisational measures to guarantee the confidentiality of the personal data collected and processed, and to ensure a level of security appropriate to the risk.

Berti Hôtel ensures the security of your personal data by putting in place enhanced protection through the use of physical and logical security measures.

Berti Hôtel has defined a personal data protection policy and informs any person acting under its authority who accesses this information of its confidential nature. Berti Hôtel also ensures that its technical service providers who may become aware of personal data observe the same confidentiality.

However, it is up to each user to ensure the security of personal data transmissions over the internet. Berti Hôtel cannot be held liable for the transmission of personal data over the internet.

8. Social media buttons

You have the option of sharing the pages that interest you on social media by clicking on the sharing buttons.

The collection of information by social media sharing buttons is subject to the privacy policies of those third parties. We invite you to read the policies of these social networks to find out how personal data concerning you is used.

9. Cookies

Definition

Cookies are data stored on a user’s terminal equipment and used by the website to send information to the user’s browser, enabling that browser to send information back to the original website (for example a session identifier, a language choice or a date).

For as long as the cookie concerned remains valid, cookies make it possible to retain state information when a browser accesses the various pages of a website or when that browser subsequently returns to that website.

Only the issuer of a cookie can read or modify the information it contains.

Several types of cookies may be used by the website:

  • cookies that are strictly necessary for browsing the website and that must guarantee its proper functioning;
  • cookies that make it possible to produce traffic statistics;
  • social media cookies and plug-ins.

Advertising content displayed on our website may contain cookies issued by third parties. Such cookies may also be placed on your terminal while you browse. The issuing and use of these cookies by third parties are subject to the privacy policies of those third parties.

Third-party cookies and trackers

  • Google Analytics: audience measurement (Google Ireland Limited).
  • Google Maps: map display of the hotel’s location (Google Ireland Limited).
  • Mews: online booking engine (Mews Systems B.V., Netherlands).

Consent

When you browse our website, the placing and reading of cookies makes it possible to analyse your browsing and to measure the audience of the Berti Hôtel website. You may choose whether or not to authorise the placing of the cookies used by our website that are not essential to its functioning: they will only be placed if you accept their use. To set or change your choice at any time, you can use our cookie management tool.

If you set your browser to refuse cookies, certain features, pages or areas of the website will not be accessible, for which we cannot be held responsible.

We also draw your attention to the fact that, when you object to the installation or use of a cookie, a refusal cookie is installed on your terminal equipment. If you delete this refusal cookie, it will no longer be possible to identify you as having refused the use of cookies.

Likewise, when you consent to the installation of cookies, a consent cookie is installed. Consent and refusal cookies must remain on your terminal equipment.

10. Updates

This policy came into force on 31 July 2026.

To check for updates to our policy, please consult this page regularly.

Any questions?

Berti Hôtel is at your disposal for any further information regarding the use of data concerning you.

Please send your request by email : welcome at bertihotel.com